Effective Date: August 14, 2024

These terms and conditions (referred to as this “Agreement”) create a legal agreement between you (the “Customer”) and Spotless Home Cleaners Inc. (“Company,” “we,” “us,” or “our”). By using or receiving any services provided by the Company, including through our website at www.spotlesshomeclean.com (collectively referred to as the “Services”), you agree to be bound by these terms and conditions, along with any future amendments that may be posted on our website.

Changes to the Agreement

We reserve the right to modify this Agreement or our policies at any time. Changes will become effective upon posting the updated Agreement on our website at www.spotlesshomeclean.com/terms-and-conditions. It is your responsibility to review this Agreement periodically. Your continued use of our Services after any changes indicates your acceptance of those modifications.

Consent for SMS Communication

Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications

If you have consented to receive text messages from Spotless Home Cleaners, you may receive text messages related to:

  • Appointment updates or confirmations
  • Service reminders or updates
  • Other relevant communication

For job applicants: messages may include updates about your application status, onboarding materials, or employment-related communication.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Potential Fees for SMS Messaging

Many carriers charge a fee for each message sent or received. This can vary depending on your carrier's pricing structure and whether messages are sent domestically or internationally.

Opt-In Method

Customers opt-in for SMS messaging from Spotless Home Cleaners through intake forms on our website: https://spotlesshomeclean.com/contact. This SMS agreement will not be shared with third parties for marketing purposes.

Opt-Out

You may opt-out at any time by replying “STOP” to any received message. Once opted-out, you will no longer receive SMS communication. You can opt back in at any time by replying “START.”

Eligibility

Spotless Home Cleaners Inc. provides services exclusively to individuals who are 18 years or older and capable of forming legally binding contracts under applicable law. We may refuse service or access at our discretion.

Your Responsibilities

You agree to:

  • Comply with all local laws regarding online behavior and acceptable content
  • Pay all applicable taxes
  • Follow all Company policies and procedures as outlined in this Agreement

Overview of Services

Spotless Home Cleaners Inc. is a platform where customers can schedule cleaning services. We assign service providers based on availability and location. Payment is collected after the service and processed through our platform. Cash payments are not accepted.

Account Registration

To use our Services, you must create an account and provide accurate contact and payment details. You are responsible for keeping your information up to date.

Cancellation Policy

You may cancel a service at any time. However:

  • Cancellations after the grace period may incur a minimum fee
  • If our providers arrive and cannot contact you or access the property, the job will be canceled and charged the minimum fee

Pricing and Payment

Pricing may be hourly or flat-rate, depending on the service. All payments must be made via a valid card—no cash accepted. Providers are paid within 10 working days after job completion.

Resolving Disputes

If you are dissatisfied with a service:

  • Attempt to resolve the issue directly with the provider
  • Spotless Home Cleaners Inc. can mediate but any decision is non-binding
  • You retain the right to pursue other legal remedies

Promotions and Discounts

Promotions and discounts:

  • Are subject to individual terms
  • Cannot be combined with other offers
  • May expire without notice
  • Are non-transferable

Liability and Indemnity

Spotless Home Cleaners Inc. is not liable for any direct, indirect, incidental, or consequential damages related to our Services. You agree to indemnify us from any claims, damages, or expenses resulting from your use of our Services.

Governing Law

This Agreement is governed by the laws of the State of Illinois, without regard to its conflict of law rules. Any disputes will be handled in state or federal courts located in Chicago, Illinois.

Contact Information

Spotless Home Cleaners Inc.
7100 W Devon Ave
Chicago, IL 60631
Phone: (847) 499-7075
Email: spotlesshomemaids@gmail.com

Miscellaneous

This Agreement represents the entire understanding between you and Spotless Home Cleaners Inc. If any part of it is deemed invalid, the remainder will still apply in full force.

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Spotless Home Cleaners delivers trusted, professional house cleaning services in Chicago and nearby suburbs. From recurring cleanings to deep and move-out services, our vetted team ensures your home stays spotless. We proudly serve areas like Lincoln Park, West Loop, Evanston, and Skokie. Satisfaction guaranteed—book your clean today.
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